JUMP TO SOLUTION Solved

Original topic:

Galaxy Tab S6 screen going black during usage

(Topic created: 09-26-2019 01:13 AM)
Yankoa
Asteroid
Options
Tablets

Sometimes during normal usage, the Tab S6 screen flashes for seconds and turns black. There are periods during which this does not happen.

 

It has no connection with the application currently used, it also happens when watching video without touching the screen. I'm not sure it's a hardware problem, because if it was it would be permanent.

 

Please check the video below:

https://photos.app.goo.gl/2PbJtEGhwznWcJ478

 

I tried factory reset and was fine for a while.

1 Solution


Accepted Solutions
Solution
Yankoa
Asteroid
Options
Tablets

Unfortunately it was a hardware problem. Safe Mode didn't help, the reason was not some application or setting.

The repair center replaced the entire display and returned the tablet to me in a week.

View solution in context

0 Likes
Reply
6 Replies
SamsungAl
Samsung Moderator
Samsung Moderator
Options
Tablets

Hey, does this happen in safe mode as well? Does it happen with all apps or just specific ones?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
SergeyZh
Astronaut
Options
Tablets

I have the same problem with S6.

No idea how to fix this...

0 Likes
Reply
Samsung_Stephanie
Samsung Moderator
Samsung Moderator
Options
Tablets

Hey there, can you answer the questions Al posted previously? Does this happen with the tablet in safe mode as well? And does it happen with all apps or just specific ones?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
Solution
Yankoa
Asteroid
Options
Tablets

Unfortunately it was a hardware problem. Safe Mode didn't help, the reason was not some application or setting.

The repair center replaced the entire display and returned the tablet to me in a week.

0 Likes
Reply
user4oE7o8YMK9
Astronaut
Options
Tablets

Do you have a cover on your tablet. I had this issue and just read and realised, just as your tablet screen turns off and on as you close and open the cover the magnet does the same if you fold back the cover. There's confusion as to whether the tablet is open or closed. I've changed all sorts of settings but once you play with your cover you'll find that's all it is.

userpmfKNGbwHw
Constellation
Options
Tablets

Is there any way to disable that feature. I tried to put smart stay. I bought my daughter a new cover and when she folds it back it turns off her screen. It's a really annoying feature. I'd get the front but why the back.

0 Likes
Reply