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Original topic:

Galaxy Tab S6 screen going black during usage

(Topic created: 09-26-2019 01:13 AM)
Yankoa
Asteroid
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Tablets

Sometimes during normal usage, the Tab S6 screen flashes for seconds and turns black. There are periods during which this does not happen.

 

It has no connection with the application currently used, it also happens when watching video without touching the screen. I'm not sure it's a hardware problem, because if it was it would be permanent.

 

Please check the video below:

https://photos.app.goo.gl/2PbJtEGhwznWcJ478

 

I tried factory reset and was fine for a while.

1 Solution


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Solution
Yankoa
Asteroid
Options
Tablets

Unfortunately it was a hardware problem. Safe Mode didn't help, the reason was not some application or setting.

The repair center replaced the entire display and returned the tablet to me in a week.

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SamsungAl
Samsung Moderator
Samsung Moderator
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Tablets

Hey, does this happen in safe mode as well? Does it happen with all apps or just specific ones?


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SergeyZh
Astronaut
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Tablets

I have the same problem with S6.

No idea how to fix this...

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SamsungNik
Samsung Moderator
Samsung Moderator
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Tablets

Hey there, can you answer the questions Al posted previously? Does this happen with the tablet in safe mode as well? And does it happen with all apps or just specific ones?


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Solution
Yankoa
Asteroid
Options
Tablets

Unfortunately it was a hardware problem. Safe Mode didn't help, the reason was not some application or setting.

The repair center replaced the entire display and returned the tablet to me in a week.

View solution in context

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user4oE7o8YMK9
Astronaut
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Tablets

Do you have a cover on your tablet. I had this issue and just read and realised, just as your tablet screen turns off and on as you close and open the cover the magnet does the same if you fold back the cover. There's confusion as to whether the tablet is open or closed. I've changed all sorts of settings but once you play with your cover you'll find that's all it is.

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userpmfKNGbwHw
Constellation
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Tablets

Is there any way to disable that feature. I tried to put smart stay. I bought my daughter a new cover and when she folds it back it turns off her screen. It's a really annoying feature. I'd get the front but why the back.

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