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Original topic:

Galaxy Tab S9+ Not Registering Fingerprint

(Topic created: 08-13-2023 12:42 PM)
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Fireball2020
Asteroid
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Tablets

I just got my tablet and i am not able to register my finger print, it doses not register the finger print input pass 49%, I have reset the tablet to see if that can fix it but still doing the same thing.

1 Solution


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Solution
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Hands to dry put some lotion on z skin and trys the scans again.

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10 Replies
Grayo
Comet
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Tablets
Its a stretch, but after looking at some other past issues regarding the same topic, others have had more success registering their fingerprint if they turn their screen brightness up high for when theyre registering.
VerbumVeritum
Galactic Samsung Care Ambassador
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Tablets

Try "rolling" your finger on the screen when registering. Might work. 

Solution
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Hands to dry put some lotion on z skin and trys the scans again.
Fireball2020
Asteroid
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Tablets
Ok
VerbumVeritum
Galactic Samsung Care Ambassador
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Tablets

Did the "rolling" method not work?

Fireball2020
Asteroid
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Tablets
No that didn't work on this one but after a little moisture on my fingers I was able to get it registered
VerbumVeritum
Galactic Samsung Care Ambassador
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Yep, I was going to suggest putting water on your fingers too. That usually fixes it! So if the "rolling" of your finger on the sensor does not work, I'm glad the moisture method has worked for you! 😄

Fireball2020
Asteroid
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A little Moisture on my fingers worked thanks
VerbumVeritum
Galactic Samsung Care Ambassador
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Tablets

I'm unsure who helped you most, but please me sure to hit accept as solution on the post that resolved your issue. This will allow other Community Members to find this information more easily, should they also run into fingerprint scanning complications! 🙂