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userQ8sk2wX6Mj
Astronaut

Galaxy note 10.1 doesn't open!

My GT-N8010 (2012 note 10.1) doesn't opens and charges. Just a black screen. No power. I tried 3 different cables but my problem is not solved. Please help...

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Galaxy note 10.1 doesn't open!

Are any indicator lights illuminated on the tablet when it's plugged in? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Galaxy note 10.1 doesn't open!

Are you still needing assistance?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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usereuVys7nRd0
Constellation

Re: Galaxy note 10.1 doesn't open!

Yes, I need. Sorry, I switched accounts. By the way, I don't see any indicator lights illuminated.

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Samsung Moderator
Samsung Moderator

Re: Galaxy note 10.1 doesn't open!

The unit may require hardware service. When and where was it purchased?

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usereuVys7nRd0
Constellation

Re: Galaxy note 10.1 doesn't open!


@SamsungHeath wrote:

The unit may require hardware service. When and where was it purchased?


I bought it on Turkey, in a MediaMarkt store. I bought it on 2012, but the warranty from Samsung ended in 2014, also I don't have warranty from MediaMarkt.


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usereuVys7nRd0
Constellation

Re: Galaxy note 10.1 doesn't open!

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usereuVys7nRd0
Constellation

Re: Galaxy note 10.1 doesn't open!

That's it. It runs stock 4.1.2. Didn't updated to kitkat. And I looked to whole motherboard. No problems. I plugged the cables perfectly again.

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