JUMP TO SOLUTION Solved

Original topic:

Galaxy s7 plus tablet....how do I join the Samsung care if I don't have an imei

(Topic created: 10-10-2021 05:04 PM)
Rinn
Constellation
Options
Tablets
It won't accept the serial number i input and then when I try to switch to pc to register it won't let me do that either ....im so confused ....can anyone help please
0 Likes

1 Solution


Accepted Solutions
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Tablets

My apologies I thought you meant registering your product, if it's a wifi tablet it will not have an IMEI number, chooses the pc option and you should be able to input your serial number 

 

https://rg2.samsungcareplus.com/us#!/auth


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
6 Replies
DanG92263
Red Giant
Options
Tablets
From a Home screen, swipe up from the center of the display to access the apps screen. Navigate: Settings > About tablet. Tap Status. If the IMEI can't be viewed from the device, contact your network (Verizon, Sprint, etc.) for further assistance.
0 Likes
Rinn
Constellation
Options
Tablets
Its not from a provider though its just a tablet
0 Likes
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Tablets

When inputting the serial number are you making sure to add all numbers and letters? It should be 15 characters and end with a letter, also with registering you will need to add the full model number for it to accept it. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Rinn
Constellation
Options
Tablets
Yes I understand that but its not letting me punch on the letters
0 Likes
Rinn
Constellation
Options
Tablets
Ot only gives me a dial pad with no numbers ...doesn't even show a keyboard or settings button
0 Likes
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Tablets

My apologies I thought you meant registering your product, if it's a wifi tablet it will not have an IMEI number, chooses the pc option and you should be able to input your serial number 

 

https://rg2.samsungcareplus.com/us#!/auth


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes