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Asteroid

Galaxy tab pro S not charging pass 85%

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Hello,

 

I have a Galaxy Tab Pro S windows tablet.  And I can not get the battery to charge after it reach 85%  and can not find a battery exterder setting to turn it off.  Please help

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Honored Contributor

Re: Galaxy tab pro S not charging pass 85%

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Apologies for the delay shoturtle, here is a link to turning off the battery life extender: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=643361&modelname=SM-...   Please let me know if this helps! 


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17 REPLIES 17
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Honored Contributor

Re: Galaxy tab pro S not charging pass 85%

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Oh no, mind providing the model code for the tablet? Does this happen when charging with the tablet both on and off?


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Asteroid

Re: Galaxy tab pro S not charging pass 85%

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Hi,

When on the charger, it stop charging at 85, weather the device is on or off.  

Model number  SM-W700NZKAXAR

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Constellation

Re: Galaxy tab pro S not charging pass 85%

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Check your Galaxy Settings on the tablet.  There is a battery life extender option, where if turned on will stop the tablet from charging past 85%.

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Asteroid

Re: Galaxy tab pro S not charging pass 85%

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Where is it located. I have been looking for it.

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Asteroid

Re: Galaxy tab pro S not charging pass 85%

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Samsung easy manager can not be install onbthe tab pro s

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Honored Contributor

Re: Galaxy tab pro S not charging pass 85%

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Apologies for the delay shoturtle, here is a link to turning off the battery life extender: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=643361&modelname=SM-...   Please let me know if this helps! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Galaxy tab pro S not charging pass 85%

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I have turned off my battery extender and I still have the issue that it wont charge anymore than 85%

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Supernova

Re: Galaxy tab pro S not charging pass 85%

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I am sorry to hear this. Just to confirm, are you using the original charging cord and adapter? 

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Astronaut

Re: Galaxy tab pro S not charging pass 85%

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I can't go to your referral link. please i have the same problem. battery wont charge over 84%

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