For a few weeks now I have been experiencing "ghost touches" on my Samsung tab A8 randomly. Some days I can't use it at all. I have erased the data cache partition. I restart it and it works sometimes and sometimes it don't. I don`t know what to do. The screen isn't cracked at all and there's plenty of storage on it. Help
we definitely understand your concern with the touchscreen being unresponsive and suggest for you to review our troubleshooting article here http://samsung.com/us/support/troubleshoot/TSG10001974/ to proceed with accurate assistance.
Please remember if the issue is still persistent after performing the previous steps, please use this link https://www.samsung.com/us/support/service/ to contact a service provider to set up service.
@BBlissful Do you happen to have a screen protector on your device? Sometimes when the screen protector starts to come loose it can cause ghost touches.
You should run the diagnostics for the touchscreen available here in the Members app in the Support area and see what the results are. You can also create feedback there to Samsung tech support about your problem.
we definitely understand your concern with the touchscreen being unresponsive and suggest for you to review our troubleshooting article here http://samsung.com/us/support/troubleshoot/TSG10001974/ to proceed with accurate assistance.
Please remember if the issue is still persistent after performing the previous steps, please use this link https://www.samsung.com/us/support/service/ to contact a service provider to set up service.
