Original topic:

Google Messages Bug

(Topic created: yesterday)
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piklhead
Constellation
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Tablets
Galaxy Tab S11 WIFI only paired with my Galaxy S25 Ultra. Unable to delete multiple messages in Google messages using the standard format, of: Long press first conversation and a check mark appears next to it. Tap second and subsequent conversations and check marks appear next to them also. On my Tablet, the long press will place a check mark next to the first conversation. When the next conversation is tapped, that conversation will open and the check mark disappears from the first conversation. 

This process works as designed on my Galaxy S25 Ultra, and my Galaxy Tab S6 which is also paired with my S25. The Tab S6 is also WIFI only, but uses Samsung Messages as the default Messaging APP.

I've contacted both Samsung Consumer support and Samsung Business support. Business support suggested returning/exchanging the Tablet. Apparently Samsung is aware of the Bug, but has no fix, as it does not appear on or effect all S11 Tablets.

I've attempted all troubleshooting methods that myself and Samsung can think off. Uninstalled Google Messages through the Play Store. It cannot be Uninstalled VIA the Tablet as it is part of the Factory software package. Tried to Factory reset the Tablet numerous times. Tried to install Samsung Messages from the Samsung store and making it the default Messaging App. Nothing has worked. 

Has anyone found a work around before I return the Tablet Amazon. It was purchased on Amazon through the Samsung Store.


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3 Replies
nullandvoid
Comet
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Tablets

If you are using Google messages, you should be contacting Google support.

piklhead
Constellation
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Tablets
I would love to do that. Unfortunately, the only way I've found to contact Google is online, through their FAQ portal. I've yet to find a phone number or chat link to interact with Google directly.
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Mujibar
Honored Contributor
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Tablets
There's a feedback mechanism within Google Messages itself. Tap your profile icon for options. Help & feedback is at the very bottom.
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