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Original topic:

Google apps not working

(Topic created: 01-08-2022 09:58 AM)
userXVvyny533k
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Gmail, drive, and play somehow got signed out of. When i enter my gmail address and hit next to enter password, the next prompt does nothing wont bring me to enter password 

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Solution
user149533at39
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... you don't necessarily have to do a Factory Reset and start from scratch.

Install SmartSwitch on a desktop or laptop, start it ...

Connect your phone to that computer with cable ....

Use SmartSwitch to do a back up of the phone ... Disconnect

Do the Factory Reset on phone

Use SmartSwitch to restore from backup

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4 Replies
user149533at39
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Maybe do a device reboot (?)
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userXVvyny533k
Asteroid
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Tried 3x, tech support had no answers for me either. Wondering if i should do a total reset and start from scratch
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Solution
user149533at39
Honored Contributor
Options
Tablets
... you don't necessarily have to do a Factory Reset and start from scratch.

Install SmartSwitch on a desktop or laptop, start it ...

Connect your phone to that computer with cable ....

Use SmartSwitch to do a back up of the phone ... Disconnect

Do the Factory Reset on phone

Use SmartSwitch to restore from backup
userXVvyny533k
Asteroid
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Tablets
Did reset, all working now, thanks