Original topic:

Help disconnecting from YouTube

(Topic created: 10-15-2021 01:01 PM)
NateTheHyperGuy
Astronaut
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Tablets

When I go on youtube and watch a video it lags and kicks me out.What can I do to fix this?

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SamsungLou
Samsung Moderator
Samsung Moderator
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I will be happy to assist you. Can you tell me the model number of the device this is happening on?


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NateTheHyperGuy
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The model number is SM-T517P
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SamsungLou
Samsung Moderator
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Does this occur when you are on Wi-Fi as well as on mobile data?


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NateTheHyperGuy
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Yes
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SamsungStephanie
Samsung Moderator
Samsung Moderator
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 Hello, Thank you for verifying such and we would recommend the following as a resolution: closing some of your web browser tabs if multiple tabs are open. You can also try restarting your web browser, router, and/or tablet, then trying again. We would suggest making sure all software and firmware updates are in fact up to date and you can check here: https://www.samsung.com/us/support/downloads/ if needed. 


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Samant
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need to resolves
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