I called Samsung because I have an issue with my tablet which is less than two years old. It's frustrating because we paid $500 for it and since its out of warranty the rep told me they will need a holding fee of around $330. Does Samsung always take a holding fee? It would be sent to their repair center in Los Angeles even though being on the east coast myself TX and NJ would be closer. Anyway, is all this their regular procedure?
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I'm the original poster. I had to give my s/n of the tablet and was told that I didn't have warranty anymore which I already knew and that wasn't my question. I had to ask about the holding fee again and was told the amount I was provided would be the minimum cost to fix it and could go up depending on the issue. When I called Samsung though I was told that the amount I was quoted would be the max I'd have to pay if several things were wrong and had to be fixed and less if less issues. Go figure...
I had a similar situation occur. An update on my Galaxy Note 10.1 caused the OS to crash and my local Best Buy Samsung Rep wiped the OS by accident and couldn't fix it. I was told in chat with a Samsung Rep on their website that it would be $75 to send it off to NJ to be fixed; but then when I called the shop as instructed, the NJ repair shop turned out to a California 'Repair Shop' and they told me they would need a $330 credit card hold just to look at it and possibly much more to fix it! So pissed that I have the agent recorded in writing and yet Samsung still wouldn't honor what he said!! I was blessed enough to have someone gift me a new Galaxy S2 for me birthday...for wayyy less than they wanted to fix my 2 yr old tablet for...shame on you Samsung!!