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I have a Samsung Tab A 10" and I cannot open Google play. The icon is there on the screen. Won't ope

(Topic created: 09-18-2020 04:11 PM)
MM712
Constellation
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Tablets

 

I have a Samsung Tab A 10" and I cannot open Google play. The icon is there on the screen. Won't ope

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Tablets

Hellow. Take a look at the link below, it might be able to help you with this.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001496/

 

 

If the above troubleshooting steps in the link didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
Tablets

Hellow. Take a look at the link below, it might be able to help you with this.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001496/

 

 

If the above troubleshooting steps in the link didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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