Original topic:

Locked Out after Factory Reset & Can not get in with correct user & password!

(Topic created on: 3/5/21 1:42 AM)
Ryan_Gruene
Astronaut
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Tablets

I bought my Galaxy tab a (Sm-t550 i believe it is) in August of 2020. I did a reset recently so i could lend it to a family member for school and I cant get back in. When i enter either the correct email or phone nu ber with correct passwords i get a message "Something went wrong, please try again" and if i click tne arrow it makes me start over and no matter how many times i try and try i get the error. Please help, i dont have this kind of money to waste! I have been a loyal customer for so many years but after this im starting to get worried since everyone with this problem has not received any help by Samsung that i see here.

1 Reply
SamsungJam
Samsung Moderator
Samsung Moderator
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Tablets

Was your device linked to your Samsung account?  If so, have you tried to login from another device with your Samsung account?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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