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Lost Battery Life Extender in Galaxy settings

(Topic created: 04-13-2020 01:24 PM)
Simon414
Asteroid
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Tablets

On my Galaxy Tabpro S, it's a windows 10 tablet.

I had that option in the galaxy settings app, and it's even in the screen shot about it in the microsoft store, but it's not on my tablet anymore, there is only the amoled settings and pattern login available.

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Simon414
Asteroid
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Restoring from Samsung recovery image worked. 
Everything is now as it should be. 
 Thanks everyone

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SamsungCaleb
Samsung Moderator
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I'm sorry to hear that, since this is a windows tablet there should be an option when you go into control panel > hardware and sound > power options and there should be a power saver mode there. It will look like this:

 


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Simon414
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It's not what I'm looking for, Battery Life Extender is to limit the battery charge to 85%, so to extend battery lifespan. Going to 100% has a hit on bettery health. You can see the screen shot included. (The screen shot is from windows store)

This is the link to the windows store: https://www.microsoft.com/en-ca/p/galaxy-settings/9nblggh6f8hj

SamsungSettings.png

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SamsungLou
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Can you send a screenshot of what you see under Settings > Extras > Galaxy Settings?


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Simon414
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Yes, thanks for your help:

whatihave.png

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SamsungLou
Samsung Moderator
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You will need to call in to 800-726-7864, and ask the agent to connect to you Tab Pro remotely for assistance with this.


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Simon414
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I tried already but he couldn't fix it, I think he didn't really understand what the problem was, he reinstalled samsung update and realised all was up to date already and didn't know what else to try. 

That's why I'm are 🙂

 

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bill-e
Samsung Care Ambassador
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@Simon414 wrote:

I tried already but he couldn't fix it, I think he didn't really understand what the problem was, he reinstalled samsung update and realised all was up to date already and didn't know what else to try. 

That's why I'm are 🙂

 


I have a Galaxy Book and I would have thought that in my case, the app called Book Settings where the Battery Life Extender is located, would have been available for reinstall via Samsung Update.   Have you looked there for your app?

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Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)
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Simon414
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I installed book settings, it didn't offered me the extended battery option. 

I'm gonna try to restore everything from samsungs image

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Simon414
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Restoring from Samsung recovery image worked. 
Everything is now as it should be. 
 Thanks everyone

View solution in context

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