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Original topic:

My A9+ tab touch screen not responding after recent software updates.

(Topic created: 08-30-2025 08:07 AM)
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Shashank2
Constellation
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‎08-30-2025 08:07 AM (Last edited ‎09-03-2025 09:13 AM by Samsung Moderator ) in 

Tablets

My A9+ tab touch screen not responding after recent software updates. 

I have removed screen guard, also got factory reset, still problem persist. 

2 Replies
BuginSeattle
Constellation
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‎08-30-2025 08:37 AM (Last edited ‎09-03-2025 09:14 AM by Samsung Moderator ) in 

Tablets

Be grateful your tablet DIDN'T upgrade. My phone did and now I can't use it.

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Mujibar
Honored Contributor
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‎08-30-2025 09:25 AM in 

Tablets
Did you clear device cache after the updates? This will remove temporary system files and won't affect your data.

1) Turn off your device.

[Your device may need to be connected to a powered USB device (ex: computer) before proceeding to the next step.]

2) Press and hold the Volume Up button and the Side/Power button until you feel a vibration and the Samsung logo appears. Let go of the buttons.

3) You will now be in Android recovery. Use the Volume buttons to highlight "Wipe cache partition."

4) Press the Side/Power button to execute.

5) Use the Volume buttons to highlight "Yes."

6) Press the Side/Power button to execute.

7) "Reboot system now" will already be highlighted. Press the Side/Power button to execute.
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