JUMP TO SOLUTION Solved

Original topic:

My galaxy book cannot turn on

(Topic created: 12-10-2019 09:33 PM)
userDZkykKgJCh
Asteroid
Options
Tablets

My galaxy book showed low battery. Then I charged it and kept using it. Suddenly it switched off. The blue light blinked. I kept charging it for more than ten hours. But the blue light keeps blinking and I cannot turn on the book. I have tried many times. How can I turn on it?

1 Solution


Accepted Solutions
Solution
KVDV
Halo
Options
Tablets

Sorry for my mistaken please give this a try

 

Press and hold the Volume down button and Power button at the same time for about 10 seconds.

View solution in context

31 Replies
KVDV
Halo
Options
Tablets

Press and hold power button

0 Likes
Reply
userDZkykKgJCh
Asteroid
Options
Tablets

I have done that for many times but still cannot switch it on.

0 Likes
Reply
KVDV
Halo
Options
Tablets

Unplug cable >  remove battery > plug cable back in and try to turn it on

 

0 Likes
Reply
userDZkykKgJCh
Asteroid
Options
Tablets

Battery is installed internally in galaxy book. I cannot remove it...

0 Likes
Reply
Solution
KVDV
Halo
Options
Tablets

Sorry for my mistaken please give this a try

 

Press and hold the Volume down button and Power button at the same time for about 10 seconds.

View solution in context

userDZkykKgJCh
Asteroid
Options
Tablets

It works. Million thanks!!!!!!!!

 

useroVh5fvbJ8D
Constellation
Options
Tablets

I'm having this issue also, but I can't get the computer to start. Also, when the device is plugged in the led blinks red.....ugh....

Any help would be greatly appreciated!

0 Likes
Reply
SamsungLarry
Community Manager
Community Manager
Options
Tablets

What is your full model code?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
useroVh5fvbJ8D
Constellation
Options
Tablets

I'm having the same exact issue. Did you figure it out yet? Any help would be appreciated!

0 Likes
Reply