My samsung Tab E 9.6 16GB capacitive keys not working help!!!

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Cosmic Ray

My samsung Tab E 9.6 16GB capacitive keys not working help!!!

My tab E capacitive keys used to work but somehow slowly they stopped working, from my back key also did the same function as my recent apps key, but this doesnt happen anymore and the keys stopped working all together. Is this a hardware issue or a software because if it is a hardware I'll just get a new tablet,but if it's a software issue please help me on what I can do. I have restarted and reseted this tablet many times. Also if this a hardware issue please tell me what I can do to fix it

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8 REPLIES
Samsung Moderator

Re: My samsung Tab E 9.6 16GB capacitive keys not working help!!!

Can I ask if they act any differently while the tablet is in safe mode


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Cosmic Ray

Re: My samsung Tab E 9.6 16GB capacitive keys not working help!!!

Even in safe mode it has that problem 

Samsung Moderator

Re: My samsung Tab E 9.6 16GB capacitive keys not working help!!!

Mind shooting us a message with the model code and the serial number of the tablet so we can look into servicing options?

Cosmic Ray

Re: My samsung Tab E 9.6 16GB capacitive keys not working help!!!

Like I said if it's truly a hardware issue I'll get a new tablet and judging by the comment it seems it might be a hardware isse

Cosmic Ray

Re: My samsung Tab E 9.6 16GB capacitive keys not working help!!!

Like I said if it's truly a hardware issue I'll get a new tablet and judging by the comment it seems it might be a hardware issue

Cosmic Ray

Re: My samsung Tab E 9.6 16GB capacitive keys not working help!!!

Like I said if it's truly a hardware issue I'll get a new tablet and judging by the comment it seems it might be a hardware issue

Astronaut

Re: My samsung Tab E 9.6 16GB capacitive keys not working help!!!

Cannot change to number login from directional loggin
Astronaut

Re: My samsung Tab E 9.6 16GB capacitive keys not working help!!!

Cannot get past loggin directional opening. Need to go back to number intry access log in. ?