08-10-2018 06:28 AM
My tab E capacitive keys used to work but somehow slowly they stopped working, from my back key also did the same function as my recent apps key, but this doesnt happen anymore and the keys stopped working all together. Is this a hardware issue or a software because if it is a hardware I'll just get a new tablet,but if it's a software issue please help me on what I can do. I have restarted and reseted this tablet many times. Also if this a hardware issue please tell me what I can do to fix it
08-10-2018 11:03 AM
Can I ask if they act any differently while the tablet is in safe mode?
08-13-2018 09:27 AM
Mind shooting us a message with the model code and the serial number of the tablet so we can look into servicing options?