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dannowa
Asteroid

New Apps not listed in App and Content Access Menu for Restricted Profile

I have 10 Samsung Tab A 10.1  tablets for my worship team and I was able to restrict access allowing them to use Planning Center Music Stand app. The app is a free download from Paly store. It says downloaded from Play Store in the app menu. I just bought a new Samsung Tab A 10.1 tablet for a new member and I downloaded the app no problem. As admin I can use the app but the app doesn't appear on the list of apps for a restricted user. I'm frustrated this doesn't seem to be a new issue and if it is not solved soon I will have to rethink the platform I'm using. It would be a big expense to go iPad but might be worth it.

15 REPLIES 15
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Samsung Moderator
Samsung Moderator

Re: New Apps not listed in App and Content Access Menu for Restricted Profile

We sincerely apologize for the frustration. We are working to resolve this issue. 

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dannowa
Asteroid

Re: New Apps not listed in App and Content Access Menu for Restricted Profile

Any estimated date for this fix?

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Samsung Moderator
Samsung Moderator

Re: New Apps not listed in App and Content Access Menu for Restricted Profile

We do not have a time estimate for this. 

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userRRv2McG91O
Astronaut

Re: New Apps not listed in App and Content Access Menu for Restricted Profile

Any updates on this? We need to return the 20 tablets we just bought for our drivers if this isn't going to be fixed.

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dannowa
Asteroid

Re: New Apps not listed in App and Content Access Menu for Restricted Profile

Are we there yet? How will I know when this is released?

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dannowa
Asteroid

Re: New Apps not listed in App and Content Access Menu for Restricted Profile

My new tablet got an update, that seemed to fix the problem. Thank you

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Samsung Moderator
Samsung Moderator

Re: New Apps not listed in App and Content Access Menu for Restricted Profile

Great! We're glad to hear it. 

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usern9YDBOFgSq
Constellation

Re: New Apps not listed in App and Content Access Menu for Restricted Profile

Hi, I am having the same problem. After updating my Tab A to 8.0 I could no longer add newly installed apps from my admin profile to restricted ones. I badly need this feature as I used it for business purposes. Is there a way for me to manually get the update dannowo got? Please help me.

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userFtcUf8Cqqs
Asteroid

Re: New Apps not listed in App and Content Access Menu for Restricted Profile

Hello Samsung,

Still seeing issue. What is needed to force update? How do i correct this issue?

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