I got a new tablet and got it set up. The problem I'm having is that nothing I do is allowing me to go back to the home screen or even back a previous page. Normally you can scroll up on the bottom and it will allow you to go back to the home screen by touching a button. But nothing happens when I scroll up from the bottom. The only way for me to go back to the home screen that shows all of my apps is for me to turn the tablet off and back on again. What a pain. Anyone have a clue? I already did a Google Search and it wasn't helpful.
I returned my new fire HD 10 plus 2 days after I got it on prime day with no problems. I didn't even have the box (thought it went in recycling but found it a few days later..lol)
You can call them too. There is always customer service 24/7.
It sure sounds like you got a dud and that's their problem to fix.
Which tablet do you have?