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Original topic:

Not charging above 86%

(Topic created: 01-31-2020 08:12 PM)
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userMfoEMynXBh
Cosmic Ray
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Samsung Galaxy Tab A Model SM-T580, will not charge beyond 85 - 86%, have latest updates and have removed SIM card, have checked setting in battery setup.

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Anonymous
Not applicable
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We are sorry to hear about this. Please go to Settings>Device Care> and select Battery. On the battery screen, tap the Menu (3 dots at upper right) and select Settings. On the Settings page, scroll down to Protect Battery, and turn this off. The device will now charge to 100%.

userMfoEMynXBh
Cosmic Ray
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I already done that, still will not charge above 85%,

I have also changed charger

bill-e
Epic Samsung Care Ambassador
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I assume that you've rebooted it after changing the setting.  Have you tried charging it with the power off?  Same results?

 

 

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Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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userMfoEMynXBh
Cosmic Ray
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Yes I have rebooted, same problem even if charging when tablet switched off.

SamsungAl
Samsung Moderator
Samsung Moderator
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Does it still do this in safe mode?


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userMfoEMynXBh
Cosmic Ray
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When in Safe Mode it will charge to 100%.

SamsungJam
Community Manager
Community Manager
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Do you have any power saving settings active?  


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userMfoEMynXBh
Cosmic Ray
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I have No Power Saving Settings active.

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bill-e
Epic Samsung Care Ambassador
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@userMfoEMynXBh wrote:

When in Safe Mode it will charge to 100%.


Well, that is good news.   Now comes the tedious process of trial and error, starting from the most recently installed, to determine which app is causing the problem.

 

There are various options here, you could uninstall and reinstall each app and see if that cures it.  You could do a Factory reset and start reloading those apps a few at a time and see what's what.  It may be that after the reset you can reinstall all the apps and it will work just fine.

 

Good luck!

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV