Order cancelled by samsung

[Modelly]

Hello everyone 

So January 21 I ordered a s11 ultra tablet. I was supposed to have picked it up Jan 27 at my local best buy. Well that never happened. I called Samsung and Best Buy every 2 days for over two weeks. Neither company was taking responsibility for me never getting my tablet. I kept getting the run around. I have calls recorded guaranteeing I would get my tablet and I never did. Instead Samsung cancelled my order. Now when I try and place the order it's $200 more than it was when I ordered initially. Now I also have calls recorded saying that Samsung was going to match the original purchase price. Whenever I reach out to chat they are telling me I have to place the order first then they will adjust the cost. I am not going to do that because then I am agreeing to the new price. I tried escalations, customer service, emailing corporate and even calling stores. I have gotten nowhere. TIL this day ( a month later ) i havent received a call or email response from corporate. What do I do? 

@Samsung_Moderator

[Nezello]

What you do is you contact the Attorney General in your state.

[Modelly]

Thank you for the recommendation.  

[IraqVet04]

Contact your credit card company if you made a deposit or payment on the order to get your account credited for not receiving your order.
They work for you,not the retailer.

[Modelly]

That's already been taken care of.  I feel like samsung deceptively sold a product on their website knowing it wasn't in stock.  What I kept being told was that they didn't have any in the warehouse and they warehouse would fulfill the order. 

[IraqVet04]

I feel your pain. Been there before with a company selling product and did so knowingly without having inventory and admitted later there was a backlog of backorders.

[Modelly]

Yeah I was constantly lied to and misled by samsungs "customer service " representatives repeatedly for over 2 weeks.  Each time I called I was on the phone at least 2-4 hours.  Given the same generic scripted responses.  Even my son said they sounded like talking printers.  Same response different agent 

[Mujibar]

Sadly, this is not a new story for Samsung's "customer support." You've already been given solid suggestions. Wish I had something else for you.

[Modelly]

I wish there was a department that actually helped customers.  The customer service department is trash and it seems samsung doesn't really care too much for it's customers.  

@SamsungMembersAdmin 

[Mujibar]

This is not the Samsung of 10 years ago. It's much more profit-focused and might as well be a different company in some respects.