I have a new galaxy tab 11+. Apparently a password was created but I don't remember doing it or what it is. I need to reset to factory settings, right?
I have watched numerous YouTube videos seeking the proper method for resetting, however, they don't address the unknown password factor.
Product registration asks for the IMEI#, which I have no access to.
I am not able to turn off the tablet.
The variety of suggestions makes me nervous. I'm having issues getting in touch directly with Samsung support.
I am beyond frustrated and need some genuinely helpful feedback. Thanx.
If your referring to the pin/swipe/Password all you need to do is preform a normal factory reset. And then long back into the same Google and Samsung accounts that was on the device at the time of reset.
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See if this helps Force Restart: Press and hold both the Volume Down and Power buttons at the same time for about 10 to 15 seconds.
Catch the Logo: As soon as the screen goes black (the tablet turns off), immediately let go of those buttons and hold down the Volume Up and Power buttons.
Release: Keep holding the Volume Up and Power buttons until the Samsung or Android logo appears on the screen, then release them.
Navigate to Reset: You are now in the Android Recovery menu. Use the Volume Down button to scroll down and highlight "Wipe data/factory reset". Press the Power button to select it.
Confirm: Scroll down to highlight "Factory data reset" or "Yes" and press the Power button.
Reboot: Once the wipe is complete, highlight "Reboot system now" and press the Power button
