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userUR7V2zC9m2
Constellation

Power configuration issue with Samsung Galaxy Book 12

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Hi.
I have some issues with running .NET application to preview video received from camera on Samsung Galaxy Book 12 (SM-w727nzkailo).  The application works well first 28 seconds and after that camera begins send frames with delay. The camera is connected to USB type c interface. I investigated the following behavior: in case tablet is connected to Samsung keyboard, the delayed frame reception begins exactly after the keyboard backlight is disappear. Moreover, if I touch the touchpad, the keyboard returns to be backlighted and frame reception is being normalized.
I have tested the application on some other much less powerful tablets then  Samsung Galaxy Book 12 and I have not seen  such behavior on them.
My question is which event causes keyboard backlight to disappear?

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Samsung Moderator
Samsung Moderator

Re: Power configuration issue with Samsung Galaxy Book 12

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Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Power configuration issue with Samsung Galaxy Book 12

JUMP TO SOLUTION

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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