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userDl5e9MNlIu
Asteroid

Problem with external keyboard after software update

I noticed that after updating my samsung tab 4, my external bluetooth keyboard start malforming and the keys are not aligned and after reading updates on people's having similar challenges I thought of reverting to the old software but it was not possible. 

Please how can I make my external keyboard functional with this latest update.

Software version: T835XXU3BSF4/T835OXM3BSF4/T835XXUBSF4

SECURITY BATCH 1 MAY 2019

Thanks

12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: Problem with external keyboard after software update

Have you tried wiping the cache partition? Have you tried clearing the cache and data for all Bluetooth apps?

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userDl5e9MNlIu
Asteroid

Re: Problem with external keyboard after software update

Thanks, Yes I tried it but still having same problem 

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Samsung Moderator
Samsung Moderator

Re: Problem with external keyboard after software update

What Bluetooth apps were cleared? Did you do the system apps as well?

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userDl5e9MNlIu
Asteroid

Re: Problem with external keyboard after software update

Cleared my entire cache

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userDl5e9MNlIu
Asteroid

Re: Problem with external keyboard after software update

Cleared both the data and cache of the bluetooth app

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Samsung Moderator
Samsung Moderator

Re: Problem with external keyboard after software update

Just to confirm, no change in the behavior of the keyboard if you load the tablet into safe mode?


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userDl5e9MNlIu
Asteroid

Re: Problem with external keyboard after software update

I just tried it on safe mode and unfortunately  no change with external keyboard 

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Samsung Moderator
Samsung Moderator

Re: Problem with external keyboard after software update

If the factory reset Jamess467 suggested doesn't help, repairs would be my next recommendation. 


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Highlighted
Samsung Care Ambassador

Re: Problem with external keyboard after software update

Hmm, safe mode doesn't resolve the issue,  eliminating a third party app. Clearing the cache doesn't help... did toy try a factory reset? 

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