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S PEN Galaxy Tab S6 (SM-T860) doesn't connect anymore so it is not possible to use air actions

(Topic created: 08-06-2021 09:12 PM)
FernandaLobo
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My s6 tab was purchased in late 2019, shortly after launch. I always used it with care and had never had any problems. However, for about two days now, he started to report that the s pen was disconnected. After a few attempts to reconnect or after restoring the pen (configuration > advanced features > s pen > three dots > restore s pen) it even reconnects, but when I lock the screen and unlock the message that the pen is disconnected appears again . I've cleared the cache in recovery mode, I've tried to update, I've restored the s pen and the tablet, I've cleaned the part that connects the s pen and the tablet, but nothing solves! Lucky for me, only the Air actions don't work, because the pen doesn't connect, but the other writing functions and the button still work so far. To avoid the continuous notification that the s pen is disconnected I had to disable the air actions.

I believe this is a specific problem with s pen.

I'm super upset with this problem since it's an expensive device and I always took care of the tablet in the best way and never dropped the pen. It is disappointing to have this issue in 1.5 years of normal use.
 
the product is no longer under warranty, as more than 1 year has passed, and the s6 tab s pen is not available for sale on the Samsung website in Brazil, which is absurd! How does the company not sell an essential accessory for one of its top-of-the-line tablets?

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SamsungLarry
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I can definitely understand how frustrating this may be. Give this link a shot if you haven't already: https://www.samsung.com/us/support/troubleshooting/TSG01001284/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Phan Nhanh
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i am using Galaxy Tab S6 lite and am having the same problem.

FernandaLobo
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I'm very disappointed. I've always liked this tablet a lot.

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SamsungLou
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Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html, or contact your regional Samsung Community here: https://r1.community.samsung.com/.


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FernandaLobo
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my dear, despite being brazilian, i bought my tablet in the usa shortly after the launch. I have the invoice here as proof that is a US model. It's so ridiculous and disappointing the way Samsung disrespects the rights of the costumers. I'm just asking for a solution to a problem, even if I have to buy a new s pen.

Phan Nhanh
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@FernandaLobo  try Hard Reset your tablet! 

i tried it on my Galaxy Tab S6 Lite. Now the Air Commander app is back to normal. 

Don't forget to backup your important data before doing this! 

SamsungJam
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Oh no!  I apologize for the frustrations.  If you haven't tried the links listed in the troubleshooting please give that a try here:  https://www.samsung.com/us/support/troubleshooting/TSG01001284/.


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FernandaLobo
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Unfortunately, I tried all the steps and suggestions, but none of them solved the connection problem.

There is no apparent damage on the S Pen.

It is still working correctly for writing and other functions. The shortcut menu appears and all the related functions to it work fine.

The problem is on the connection or on the battery of the s pen, i don’t know, because the status appears always as disconnected.

I don’t have the air actions, so I can’t configure the remote control functions while using apps, like controlling the camera.

All my apps and the android system are updated. I  replaced the s pen tip, I rebooted the tablet in safe mode, I reset the pen (on air actions options), but nothing solved the conection problem.

Finally, I also performed a factory data reset/hard reset on my tablet, but the problem persists.

The tablet tries to connect (takes a long time processing), but it doesn't connect. Appers the message: couldn’t connect to your s pen

Alerting notifications: s pen disconnected

it's very disappointing that in less than a year and a half of normal use such an expensive tablet is already with troubles.

I just wanted to buy a new original S Pen, but it doesn't have it in the Samsung store in Brazil.

What nonsense! A recent device and one of the brand's most modern tablets.

It's very frustrating and disappointing, because I'll have to keep the damaged S Pen and the tablet without all its special features, as announced by Samsung.

I reaffirm that I bought the tablet in the US shortly after it was launched (it is  the US model)

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FernandaLobo
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Please, can anyone help me?

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Phan Nhanh
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I think you only have one way is to wait for them to create a patch update to fix this issue. (or there is another way that can't be used at the moment is to go to the customer service center and ask them to downgrade the software update)