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Cyberneil
Constellation

S6 tablet updated and Fingerprint scanner does not setup or work

This is going to be the most stupidest thing ever I do an update in and told to delete my old fingerprints that were working just fine and now during set up it will not go past 41% just always keeps telling me the same thing about make sure I'm covering up the sensor make sure your finger covers the entire sensor is all ever says I expect us to be soon... or I'm just going to return all my Samsung devices because this is this something Apple does not have a problem with

6 REPLIES 6
Samsung_2s3Qx28
Astronaut

Re: S6 tablet updated and Fingerprint scanner does not setup or work

Same issue I have 2 tab s6's and both are doing the same exact thing (41%)

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Mayham
Asteroid

Re: S6 tablet updated and Fingerprint scanner does not setup or work

Same here looks like it's a known issue. So Samsung when can we expect to see a fix?

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Samsung Moderator
Samsung Moderator

Re: S6 tablet updated and Fingerprint scanner does not setup or work

Are you guys using a screen protector on the tablet and is it up to date?

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Mayham
Asteroid

Re: S6 tablet updated and Fingerprint scanner does not setup or work

Screen Protector or not It does not work

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Samsung Moderator
Samsung Moderator

Re: S6 tablet updated and Fingerprint scanner does not setup or work

Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Illuminati_Tri
Asteroid

Re: S6 tablet updated and Fingerprint scanner does not setup or work

Same issue

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