Original topic:

S8 Ultra tablet WiFi connection dropping

(Topic created: 10-24-2022 09:21 PM)
JHall
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Could anyone possibly help out? I have an s8 ultra tablet and my wifi in home keeps dropping. I have multiple devices from phones to TV's, video game consoles.. smart home displays.. door lock, thermostat etc. 

 
Nothing else seems to be having issues other than this device. I've reached out to my internet provider and they can't seem to locate an issue. I've done everything from resetting network settings to factory reset and no good. 
 
My internet provider suggest reach out to Samsung. Samsung suggests reach out to internet provider. 
 
Does anyone have a potential solution to this issue?
 
Thanks in advance. 

 

 
25 Replies
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Go to Settings->Connections->Long Press on WiFi->3 Dot Menu->Advanced->Toggle off Switch to mobile Data

This worked for someone else. Hope it helps.
JHall
Cosmic Ray
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Thank you but that option isn't available as this is a wifi only device.
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Have you tried "forgetting" the network, then reconnecting?
JHall
Cosmic Ray
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Thank you.. and yes I have done that countless time.
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JHall
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Also most times when I long press on wifi icon in quick panel, it connects again. This is beyond frustrating.
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So sorry. Hopefully someone else has a solution for ya. Good luck.
JHall
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Appreciate it. Has to be something with this tablet esp since no issues with anything else.
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bill-e
Samsung Care Ambassador
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A couple of things to try.  Are you using the Asus WiFi 6 router?  it seems to have issues with the latest Samsung devices.  Actually most WiFi 6 routers set up in mesh have issues with Samsung. 

Here's a couple of things tp try:

Reboot the router

Settings->General management->Reset->Reset Network Connections

 

 

 

 
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Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
JHall
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Thank you. I've tried the reset network settings a few times. No good. Also factory reset. I have a modem/router from Xfinity. It's capable of WiFi 6 and 6e. That may be part of the issue.
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