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stdmaderi
Constellation

SM-T280 Wifi Connectivity Issues

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I am trying to deploy 80, Galaxy Tab A6's (SM-T280), with the latest firmware they are experiencing very bad Wifi connection issue. High ping times, time-outs, latency, overall just can not keep these tablets reliably connecting to an Access Point. I use ubiquiti unifi AP's, but for alternative testing I tried a D-Link DIR-655. Connected to either router these tablets experience the same thing.

 

Has anyone else experienced Wifi issues with these tablets? And if so any resolve?

 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: SM-T280 Wifi Connectivity Issues

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I am sorry hear this. Can you please try the following?

 
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=635802&modelname=SM-...

Thank you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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33 REPLIES 33
Samsung Moderator
Samsung Moderator

Re: SM-T280 Wifi Connectivity Issues

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Were the tablets purchased the the US? 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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zapblastoff
Constellation

Re: SM-T280 Wifi Connectivity Issues

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I have the same make and model as well and I've been having the same wifi issues. Tried replacing the router and taking the tablet back for a replacement of the same model and still had the same wifi problems.  Purchased in California at Best Buy just to let it be known.

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stdmaderi
Constellation

Re: SM-T280 Wifi Connectivity Issues

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Thank you for your feedback!
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Samsung Moderator
Samsung Moderator

Re: SM-T280 Wifi Connectivity Issues

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Are you using the tablets for a business?

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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stdmaderi
Constellation

Re: SM-T280 Wifi Connectivity Issues

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Yes for business, 100 seems a little much for home use :-)

 

 

 

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Samsung Moderator
Samsung Moderator

Re: SM-T280 Wifi Connectivity Issues

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Please reach out to our business team - They'd be happy to help! 1-866-726-4249. 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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Comet

Re: SM-T280 Wifi Connectivity Issues

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Lol,

 

You got the boot. 1 tablet? no problem.. 2 tablet?? Okay. 100 tablets.... Cant help you

--~Mistakes are proof you are trying~--   
For repairs or general technical support call: 1-800-726-7864 (1-800-Samsung)


Be sure to click "✓ Accept as Solution" when you find an answer that works for you.


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estrellamerino
Constellation

Re: SM-T280 Wifi Connectivity Issues

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Hi,

 

I am experiencing the same problem also using Unifi APs and SM-t280 (I didnt use to have this problem on SM-T230).

 

Have you found any solution?

 

Thank you very much.

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Samsung Moderator
Samsung Moderator

Re: SM-T280 Wifi Connectivity Issues

JUMP TO SOLUTION

I am sorry hear this. Can you please try the following?

 
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=635802&modelname=SM-...

Thank you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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