Original topic:

SM-T290 Tried to update and something messed up

(Topic created: 11-28-2021 08:26 PM)
Members_GVECSub
Astronaut
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Tablets

I have a Tab A SM-T290

I tried to update my tab but something happened, I honestly don't know what but now I can't get the tablet to even shut off and it reads an error on the tablet

"An error has occured while updating the device software Use emergency recovery function in the smart switch pc software"

Here's the problem,

It won't shut down completely

Can't boot to download mode to reinstall factory firmware

Can't boot to recovery

Can't get it to do anything but cycle and show same error above. How do I fix this?

With no backup in smart switch the program is useless

 

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2 Replies
SamsungLou
Samsung Moderator
Samsung Moderator
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Tablets

Good afternoon. I understand  that a boot looping tablet is frustrating. If you hold the Volume Up + Power buttons for 30 seconds, do you see any different results?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userQ63L31WtRY
Constellation
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Tablets

Same issue with a Galaxy S 7 only thing it will do is turn off back on right away if i hold volume down and power for about ten seconds . Smart switch doesn't recognize the phone.

 

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