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Samsung A7 Tablet Password Lockout

(Topic created: 08-22-2021 01:00 PM)
userq5nWvqY1iY
Constellation
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Tablets

How do you override the password on a Galaxy A7 tablet.  We've tried the video instructions numerous times to no avail.  This is my late Mother's tablet that she purchased maybe 2 months ago.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Tablets

I will be happy to assist you. If the tablet was set up to enable the location services, The device location allows the password to be reset remotely. You can try findmymobile.samsung.com using the Samsung account login credentials, or the Google Find My Device service using the Gmail login information.

 

If you do not have access to the account information, the device and a copy of the purchase receipt would be required for one of our service centers to unlock the device. Please note that if it is sent in for service, all of the device data will be deleted. If you need service on the tablet, please send the full model and serial numbers to this PM Link.


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adj998
Astronaut
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Tablets
You can factory reset it but it'll ask for the email/password combo that was associated with the device.
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SamsungLou
Samsung Moderator
Samsung Moderator
Options
Tablets

I will be happy to assist you. If the tablet was set up to enable the location services, The device location allows the password to be reset remotely. You can try findmymobile.samsung.com using the Samsung account login credentials, or the Google Find My Device service using the Gmail login information.

 

If you do not have access to the account information, the device and a copy of the purchase receipt would be required for one of our service centers to unlock the device. Please note that if it is sent in for service, all of the device data will be deleted. If you need service on the tablet, please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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