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Astronaut

Samsung Galaxy Tab S6 Keyboard Not Connecting

Good Morning,

 

Tab S6 Book Cover, specifically the Keyboard, will not connect. Please advise on further troubleshooting steps, or if I should seek a return. 

 

-Purchased on 8/18/20

-Trackpad stopped working on/around 9/15/20

-Keyboard stopped working altogether on 9/26/20

-Connection to tab/keyboard have been cleaned and have no visible defects

-Magnets appear to work and have no visible defects

-No custom themes or languages installed

-No error codes are displayed

-Latest updates installed

-Keyboard cache has been cleared

-Safe Mode was attempted

-Physical keyboard shows as "Not Connected" under settings

 

Thanks for any assistance

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Tab S6 Keyboard Not Connecting

As a last resort, I recommend trying a factory reset of the device.

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