Original topic:

Samsung S5e

(Topic created: 06-13-2021 09:59 AM)
userWW084zqspG
Constellation
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Tablets

My less than 1 year old tablet is showing lightning bolt :high_voltage:️ when charging while it’s off. I just bought a new Samsung 15 watts charger but after plugging it, the tablet says that it will take 13 hours to charge. The tablet is seldom used and has been outdated. We cannot update it because it requires 20% charge. After plugging it for an hour using the new charger, the 6% charge is still the same. The charging port seems to be clean. So I don’t really think that it was reason why there is an error in charging.

EB80F2AD-1E1A-4EA1-8F05-23417B869D27.jpeg

2 Replies
Diaboyos
Supernova
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Tablets
A 15W charger? What's the amperage?
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SamsungLou
Samsung Moderator
Samsung Moderator
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Tablets

I will be happy to assist you. Was the charger you purchased the Adaptive Fast Charger? Depending on which charger you purchased, the cable pinout may not provide the correct voltage to the tablet.


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