My less than 1 year old tablet is showing lightning bolt :high_voltage:️ when charging while it’s off. I just bought a new Samsung 15 watts charger but after plugging it, the tablet says that it will take 13 hours to charge. The tablet is seldom used and has been outdated. We cannot update it because it requires 20% charge. After plugging it for an hour using the new charger, the 6% charge is still the same. The charging port seems to be clean. So I don’t really think that it was reason why there is an error in charging.
- Samsung tablet S5e
I will be happy to assist you. Was the charger you purchased the Adaptive Fast Charger? Depending on which charger you purchased, the cable pinout may not provide the correct voltage to the tablet.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.