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Astronaut

Samsung Tab 6 lite sceen keeps going black when move tablet, during normal usage

I have had this tablet for a week, and for some reason, when I am using the tablet the screen randomly switches off and goes completely black. Normally when I move it slightly. Any help please?

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Samsung Moderator
Samsung Moderator

Re: Samsung Tab 6 lite sceen keeps going black when move tablet, during normal usage

If your tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset.

 

If you use the biometric security feature, the phone will require your backup password to unlock after rebooting.

  1. Check the tablet, charger, and USB cable.

    Verify the tablet, charger, and USB cable have no physical or liquid damage.

    • Check the USB connections for corrosion and bent pins. 
    • Inspect the Liquid Damage Indicator (LDI).
    • The LDI should be solid white, or white with pink or purple X's.
    • The USB connection should be firm with very little mobility.
  2. Remove the battery (certain devices only).

    On devices with removable batteries, remove the battery for 60 seconds and then reinsert it. If you cannot remove the battery, press and hold the Power and Volume down keys for 30 seconds.

  3. Charge the tablet.

    Connect and charge the phone or tablet using the supplied charger for at least 1 hour. The battery charging indicator may take up to 10 minutes to appear on the display.

  4. Restart the tablet.

    Disconnect the phone or tablet and then attempt to turn it on by holding the Power and Volume down keys for 15-20 seconds. The Samsung Galaxy logo will appear.

    • If the screen turns on, your device needed to be charged. Turn off your device and reconnect it to the supplied charger until it's fully charged.
    • If the screen fails to turn on after performing the previous steps, your device needs service. 

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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