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Samsung Tab S7+ Keyboard Stopped Working

(Topic created: 01-04-2022 10:06 PM)
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userhWkZ1BBIMI
Constellation
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Tablets

Recently my keyboard stopped registering entirely. When I connect it, the tablet doesn't register that  connected; it takes no key input nor mouse pad input. When tapping into text fields, the tablet brings up the digital keyboard as if the physical one doesn't exist. There doesn't appear to be any damage to the keyboard. Anyone have similar issues or a possible resolution?

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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My apologies just want to confirm when connecting the keyboard have you made sure that the contacts are clean and undamaged? Also, have you tried connecting the keyboard with the tablet in safe mode? 

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When Samsung appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Release the Volume down key when you see Safe Mode on the device.

If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty.

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungLK
Samsung Moderator
Samsung Moderator
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I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: 

https://www.samsung.com/us/support/troubleshooting/TSG01209532/ 
 




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userhWkZ1BBIMI
Constellation
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That is the wrong keyboard - I am referring to the keyboard cover
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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Tablets

My apologies just want to confirm when connecting the keyboard have you made sure that the contacts are clean and undamaged? Also, have you tried connecting the keyboard with the tablet in safe mode? 

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When Samsung appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Release the Volume down key when you see Safe Mode on the device.

If the troubleshooting steps did not help above then this will require service, you have a couple of options based on your warranty.

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user26VIAcW8Eg
Constellation
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Tablets

Have same issue. SAFE MODE does not solve the problem. Cleaned contacts on tablet and on keyboard cover--still says "Physical keyboard not connected". Now what?

Nicky1
Asteroid
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Tablets

I have the same problem... it says "Physical keyboard not connected"

 

Did you find a solution?

Nicky1
Asteroid
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Tablets

I have the same issue... it doesn’t work