Samsung tablet A11 plus

[rodhal]

Brand new tablet. When I plug it in to charge, the screen stays on so it doesn't charge fully. I have tried multiple ways to fix but nothing works. How do I cut the screen off when charging?

[LongHiker]

@rodhal Having the screen on shouldn't prevent the tablet from charging fully. 

Go to Tablet settings -> Device care -> Battery and see if Battery protection is enabled. 

If you want the screen to be off, just single click the side button. 

[Samsung_Moderator]

Good evening @rodhal, and welcome to our community! I can totally understand how frustrating it is to have a new device only for it to not work or charge properly, and I am delighted to assist you! The following link has some troubleshooting steps that you can try for the charging issue: https://www.samsung.com/us/support/troubleshoot/TSG10001462/

Let me know if this helps!

[starflight74656]

Sounds like the battery protection mode is on, which won't allow the device to charge up past 80%.
You need to disable it in the Battery 🔋 section of your settings which will allow the device to fully charge to 100%.