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Samsung Moderator
Samsung Moderator

Re: Smart Switch won't start, side-by-side configuration problem?

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Thanks. Do you get any kind of error code or does the computer refuse to open the file? Does a file installer open? Is this an .exe file?

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userFBCspNplBY
Constellation

Re: Smart Switch won't start, side-by-side configuration problem?

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Yes I do get an error code but forgot what it was it when I open the exe  file then it has an error what do I do?

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Black Hole

Re: Smart Switch won't start, side-by-side configuration problem?

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Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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userzby1A71CAM
Constellation

Re: Smart Switch won't start, side-by-side configuration problem?

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it doesnt work with me either installed microsoft visual c++ 2008

 

still get the same message side by side one

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Black Hole

Re: Smart Switch won't start, side-by-side configuration problem?

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I am sorry to hear this. I would be happy to look into it for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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userT3tZ2rN0DH
Astronaut

Re: Smart Switch won't start, side-by-side configuration problem?

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When I try to install the Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)  it asks me if I want to repair or uninstall it?  I tried to both repiar it, and then uninstall and then re-install it, and neither worked.  Still receiving the side by side error.  Where to go from here....? 

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userT3tZ2rN0DH
Astronaut

Re: Smart Switch won't start, side-by-side configuration problem?

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Actually just worked downloading smart switch from here
http://samsungsmartswitch.org/download.html
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userZZUBfxWnK1
Astronaut

Re: Smart Switch won't start, side-by-side configuration problem?

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this worked for me as well on windows 10 

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HITMAN
Constellation

Re: Smart Switch won't start, side-by-side configuration problem?

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Thank you so much I was having this same problem would not download but now I can thanks you you!thank you so much sir!

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userjPtr20oYiB
Constellation

Re: Smart Switch won't start, side-by-side configuration problem?

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Yep that did it for me  Thanks much

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