Original topic:

Sound from Video Turns Off Automatically with Headset After 40-50 Minutes

(Topic created: 07-28-2021 12:54 PM)
userTDu9Hkjn9n
Constellation
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Tablets

Hi, I am hoping someone can help me with a problem. While watching a video with a headset,  the sound automatically turns itself off after about 45 minutes. When I manually increase the volume with the volume button, it repeats turning itself off. This only seems to happen when I am watching a video with a headset.

I have tried different video software such as VLC, MX Player, and KM Player and the problem occurs with all of these video players.

I have a Tab A and the videos are stored on a micro card.

Can someone please help me with this? It is driving me crazy. I thank you for your help.

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7 Replies
SamsungLou
Samsung Moderator
Samsung Moderator
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I understand this is frustrating. Are you using a wired or bluetooth headset?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userTDu9Hkjn9n
Constellation
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Tablets

I am using a JVC HA-EBR80 headset which I connect to the headset jack.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Does this only happen when using headphones? Have you tried a different headset?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userTDu9Hkjn9n
Constellation
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This only happens when I use the headsets. It does not happen immediately. The audio turns itself off after the media has played around 40-50 minutes. Before that, things work fine.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Please send the model and serial numbers for the tablet to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userTDu9Hkjn9n
Constellation
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I sent you the model and serial numbers. 

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userTDu9Hkjn9n
Constellation
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Tablets

Hi, is there an update on my inquiry?

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