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#Spen error on tablet S6

(Topic created: 01-03-2021 07:56 AM)
MinDuck
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My Spen has failed to connect like in the picture, before that it still works but after that, it can't be used anymore, not damaged, not in water.
I deleted all data, can't reset the spen.

image


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SamsungLou
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Please send the following information to this PM LINK.
 
Place of purchase:
Copy of Purchase Receipt:
First and Last Name:
Physical Street Address:
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Home phone number:
Alternate phone number: 
Email Address: 
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SamsungLou
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If you dock the S Pen, then go to Settings>Advanced Features>S Pen, then tap the 3 dots at the upper right, you should be able to select Reset S Pen.


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MinDuck
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I did it but it said attach spen after back tablet while spen already on there
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SamsungLou
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This will require service for the device. Please send the full model and serial numbers to this PM Link.


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MinDuck
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My model: SM-T860
[edit]

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SamsungLou
Samsung Moderator
Samsung Moderator
Options
Tablets

Please send the following information to this PM LINK.
 
Place of purchase:
Copy of Purchase Receipt:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number: 
Email Address: 
Preferred method to be reached (SMS, email, or phone): 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context