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Asteroid

TV Mode screen keeps popping up every couple of seconds

While my Samsung S5e tablet is on a screen with "TV Mode" keeps popping up. I have tries unsuccessfully the online fixes.

12 REPLIES 12
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Samsung Moderator
Samsung Moderator

Re: TV Mode screen keeps popping up every couple of seconds

When you turn it off by the TV mode what does it do? give you an error code or what?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: Re: TV Mode screen keeps popping up every couple of seconds

I have canceled it, and it pops right back up. I have gone to the app, and force stopped it, it pops right back up. I have deleted the Information in the app. and cleared cache. it still pops up.

You can't uninstall the app.
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Samsung Moderator
Samsung Moderator

Re: Re: TV Mode screen keeps popping up every couple of seconds

Can you provide a screenshot of this message? Do you have a television on the same network? 

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Asteroid

Re: Re: Re: TV Mode screen keeps popping up every couple of seconds

here it is
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Asteroid

Re: Re: Re: TV Mode screen keeps popping up every couple of seconds

I have smart TVs, however I just got the tablet, and have not used the app or televisions from the app.
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Samsung Moderator
Samsung Moderator

Re: TV Mode screen keeps popping up every couple of seconds

Please try Safe Mode to see if the symptom persists.

 

Press and hold the Power button until the 'Power off' prompt appears on the screen then release.
Touch and hold Power off until the 'Safe mode' prompt appears then release.
Tap Safe mode to confirm.
Note The process may take up to 45 seconds to complete.
Note Upon reboot, 'Safe mode' appears in the lower-left of the unlock / Home screen.

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Asteroid

Re: Re: TV Mode screen keeps popping up every couple of seconds

as soon as I unlocked the tablet, the TV Mode pop up appeared.

it didn't work.
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Samsung Moderator
Samsung Moderator

Re: Re: TV Mode screen keeps popping up every couple of seconds

Is the software on the tablet up to date? I wasn't able to see the image that was attached for the pop up.

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Asteroid

Re: Re: Re: TV Mode screen keeps popping up every couple of seconds

It was a picture of the Pop up in Safe mode.

As soon as I bought the tablet, last week I updated the software.
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