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Tab A 2016 is crashing

My tab A 2016 with s pen is crashing. All the application is stopping  The last security patch was November 2018 and it kept on saying latest update installed not recently it saying registration failed after I did factory ressetting. Please what can I do.

Samsung Moderator
Samsung Moderator

Re: Tab A 2016 is crashing

Has the device been rooted or modified? Have you tried clearing the cache partition?

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy Tab A logo screen displays, release all of the keys, then press and quickly release the Power key
  4. 'Installing system update' will show for about 30 - 60 seconds, then a 'No command' Android will appear before showing the Android system recovery menu options.
  5. Press the Volume down key several times key to highlight 'wipe cache partition.'
  6. Press Power button to select.
  7. When the wipe is complete, 'Reboot system now' is highlighted.
  8. Press the Power key to restart the device.

Have you tried connecting it to a computer and running Smart Switch to restore it?