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Tab A, out of space, delete duplicate files won't work

(Topic created: 09-17-2020 05:34 PM)
user4QCH4Wj8CK
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I'm close to  runing out  of space, I went to my files and selected all 8 duplicate files.  I get the message: Failed to delete files.  I have deleted excess aps and all other files to get space.  Why won't this work and what should I do to get space.

 

Thanks in advance.

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SamsungCaleb
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I do believe they may be some system files that are unable to be deleted. 

 


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useri8GmdfWMwn
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Following post...
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SamsungCaleb
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I'm sorry to hear that, have you checked your settings and looked at storage to see what is easting all of your space? It should give you a more detailed explanation as to where your storage is being used. 


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user4QCH4Wj8CK
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I struggle with my files, but I was able to transfer some to the cloud so it is not as critical a situation, however my original issue I still cannot delete duplicate files continues.  Thank you for you suggestions.

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SamsungCaleb
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Just out of curiosity are the files your own personal files? 


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user4QCH4Wj8CK
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If you mean files that I have created myself, yes the majority are.

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user4QCH4Wj8CK
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On second thought if you mean the duplicate files that I can't  erase, I do not recognize them so I dont know what they are.  There are 8 of them.

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SamsungCaleb
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My apologies I was meaning the files that were duplicates? They may be system files but I am only speculating. 


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user4QCH4Wj8CK
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Yes, after my first response I realized you meant the duplicates.  I just went back and the 8 files jumped to 14 and I recognized the files.  I was able to delete those files but not the original 8  (two of them start with boot_), .  I suspect you are right, for some reason there are a small number  of files  that need to not be deleted.  If you can let me know if you think this is likely, I will mark your message as the answer.  Thank you!

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SamsungCaleb
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I do believe they may be some system files that are unable to be deleted. 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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