I bought an A7 back in September to use in my store. It didn't do what I wanted it to do exactly so I decided to just keep it for myself. Had a bunch of stuff to do around the holidays so I didn't get to mess with it until now. I charged it up and turned it on and it wont take my password. I tried many many times and nothing worked and it also never gave me an option to reset it. I tried to reset it on the find my device app but it wouldn't do it there either. It said find my device was not turned on even though I turned it on when I set it up. After searching I found an article that said I could factory reset it by holding the power and volume down button then switching to power and volume up button when the device went off. This doesn't work either. It never makes it to the reset menu. I've watched a thousand youtubes and read a thousand articles and nothing works. I've called support twice now and was told it must be a software problem, but I cant send it in to be repaired because it has to be reset before I send it in. so... Do I just have a $200 paperweight now?
Solved! Go to Solution.
1. Power off
2. Plug a USB cable into tablet and to a PC.
3. Press Volume up & the Power button until the first screen appears, then release buttons.
4. Select Factory Reset.
This seems to be an on going problem had my Tab A7 at Christmas was working fine, didn't use it for a couple of weeks now it wont accept my password lots of people having the same problem I have tried all the suggested ways, have gone on line to the find my mobile, it is located and will ring it and knows how much power left in the battery but it will not unlock says 'something went wrong' this is very frustrating. Anybody got any different ideas other than pressing the power and volume buttons? I don't really want to to do a factory reset.
Mine is a Tab A and I got it to work by holding the Power, volume up AND the Home button all together. I got a blue screen with the android symbol, then something about no command, but after 10 seconds or so it went to the list and wipe data was there. Found this and step by step instructions on hardreset website.
Pulling my hair out over this. Dad bought a Galaxy Tab A7 for a charity that distributes to shut-ins and connects them with the donor for tech support.
The first recipient passed away right after receiving it. They retrieved the tablet and gave it to a second recipient. Once he got it he was not able to get logged in or reset it.
I told dad to send it to me... I can hack into anything. OK, so apparently not. 🙂 At least with an old iPad I was able to contact Apple and speak to someone and then after 40 days they unlocked it for me.
Have tried all the suggestions and key combinations shown around the web to no avail. It doesn't go to the BIOS looking reset screen... it goes to a screen that says "Your phone was factory reset. Enter your password to unlock it." From there I've tried using a Google account... etc... no avail. If it was actually factory reset it would be allowing me to CHOOSE a password.
A factory Reset does not return the device to a first time ever ready for setup condition, it returns the device with the factory load to the owner 's account. It does not delete the registered owner's logon info.
I'm guessing that Samsung must get hundreds, or thousands of calls a year from people who either stole a device or bought a stolen device and each one of them has a story to tell and that's why their policy is as it is.
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)