Pep1286
Galaxy
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ā12-31-2024 03:18 PM in
Tablets
Hello community I recently got my tab S10 Plus with T-Mobile LTE The issue I'm having is when I'm at home it uses Wi-Fi when I go out it's supposed to switch over to LTE two different times now while out I unlock the tablet it shows 5G LTE with full signal but it's not going online so I do a reset power down and power back up after that the LTE works fine again any information that would help me would be greatly appreciated thank you
4 Replies
neilth
Supernova
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ā12-31-2024 07:58 PM in
Tablets
The next time you go out and it fails to connect via 5G/LTE, in the Members app select Support on the lower right and you will see an option to run diagnostics for the tablet, which includes the various components supporting mobile data connectivity. If there are any failures, you can then create and submit an error report there and submit it to Samsung tech support.
Joshua_Triplett
Halo
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ā01-03-2025 09:52 PM in
Tablets
Everywhere I go it stays on 5G/LTE
Joshua_Triplett
Halo
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ā01-03-2025 09:52 PM in
Tablets
Some around the 5G UC thingy aka T-Mobile
Pep1286
Galaxy
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ā01-16-2025 03:11 AM in
Tablets
Doing a quick follow-up to everyone who was helping me with my post I went out multiple times and the tablet said 5G LTE but it wasn't actually connected to the internet I turned on airplane mode waited a couple seconds turned it back off and then everything refreshed and now it's back online not too sure where to go from there

