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Original topic:

Tab S6 will not charge or turn on.

(Topic created: 09-15-2019 05:16 PM)
userWtdmmZD3yJ
Asteroid
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Tablets

Hello,

 

I have been using the tablet for about a week. Firts few days were great. Then I noticed significant battery drain and issues with charging the battery. I had it in the same charger and cord the whole time. I switched the charger and cord and it began charging again. Now it has died and will not charge. I have used 5 different chargers and cords in various combinations. Nothing works and I cannot turn the tablet back on. This was supposed to be an incredible machine, but it is very disappointing. Please share if you are experiencing the same thing and if you have a solution. Thank you.

1 Solution


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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Tablets

Hello there, take a look at the link below and confirm that you have completed those steps.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001482/

 

 

If the troubleshooting steps in the link didn't help service is required. Here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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13 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
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Tablets

@ userWtdmmZD3yJ Have you tried holding Power+Volume Down to reboot the device? If the symptom persists, it will require service, please send us a private message with the full model code and serial number: Link

userWtdmmZD3yJ
Asteroid
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Tablets

Thank you @SamsungGill . That did the trick.

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userqDCdiuBjyU
Constellation
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Tablets

I got the same issue today and was pretty upset. Now it's fixed by holding Power+Volume Down, thanks! Though I don't know why this could happen.

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userHyO6o2Gewo
Asteroid
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Tablets

Thank you, that worked fo me.

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usermYVWzGRirH
Astronaut
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Tablets

I've tried this with my Tab S6 and it still won't charge. What do I do now?

SamsungLou
Samsung Moderator
Samsung Moderator
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Tablets

We are sorry to hear about this. Please send your model and serial numbers to this PM Link, and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userw7ffBtUOBr
Cosmic Ray
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Tablets

Did you clean the port

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userWtdmmZD3yJ
Asteroid
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Tablets

@userw7ffBtUOBr I cleaned the port prior to rebooting it and it did nothing. Rebooting it has now fixed the issue

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Samsung_AKFfK9F
Astronaut
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Tablets

Hi

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