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Asteroid

Tab S6 will not charge or turn on.

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Hello,

 

I have been using the tablet for about a week. Firts few days were great. Then I noticed significant battery drain and issues with charging the battery. I had it in the same charger and cord the whole time. I switched the charger and cord and it began charging again. Now it has died and will not charge. I have used 5 different chargers and cords in various combinations. Nothing works and I cannot turn the tablet back on. This was supposed to be an incredible machine, but it is very disappointing. Please share if you are experiencing the same thing and if you have a solution. Thank you.

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: tab s6 lite wont turn on

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Hello there, take a look at the link below and confirm that you have completed those steps.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001482/

 

 

If the troubleshooting steps in the link didn't help service is required. Here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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13 REPLIES 13
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Asteroid

Re: Tab S6 will not charge or turn on.

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So far the best solution I could find is call "iPad Pro 11", I also have the battery draining issue too.

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Samsung Moderator
Samsung Moderator

Re: Tab S6 will not charge or turn on.

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@ userWtdmmZD3yJ Have you tried holding Power+Volume Down to reboot the device? If the symptom persists, it will require service, please send us a private message with the full model code and serial number: Link

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Asteroid

Re: Tab S6 will not charge or turn on.

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Thank you @SamsungGill . That did the trick.

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Constellation

Re: Tab S6 will not charge or turn on.

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I got the same issue today and was pretty upset. Now it's fixed by holding Power+Volume Down, thanks! Though I don't know why this could happen.

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Asteroid

Re: Tab S6 will not charge or turn on.

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Thank you, that worked fo me.

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Astronaut

Re: Tab S6 will not charge or turn on.

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I've tried this with my Tab S6 and it still won't charge. What do I do now?

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Samsung Moderator
Samsung Moderator

Re: Tab S6 will not charge or turn on.

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We are sorry to hear about this. Please send your model and serial numbers to this PM Link, and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Re: Tab S6 will not charge or turn on.

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Did you clean the port

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Asteroid

Re: Tab S6 will not charge or turn on.

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@userw7ffBtUOBr I cleaned the port prior to rebooting it and it did nothing. Rebooting it has now fixed the issue

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