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Original topic:

Tab S7+ Repair

(Topic created on: 3/23/21 8:49 PM)
Dmurry
Constellation
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Tablets
I sent my Samsung galaxy Tab S7+ for repair before Christmas on December 8 and all I keep hearing is the parts are on back order, and we can't do anything else because your claim is not under warranty. It is very disappointing to know that a major product manufacturer. That products a product and sell it for $999.99 is not able to repair their own products or offer a better resolution then "we can send it back to you broken". So what can I do with a broken tablet again? Now when I call I get put on hold for 30 minutes and the call gets disconnected. I  wonder if Apple has these try of supply chain issues when it comes to repair their products and if they do what try of resolutions do they provide their customers. 
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Dmurry
Constellation
Options
Tablets
Update!!! I still haven't received my tablet.
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SamsungLarry
Community Manager
Community Manager
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Tablets

Can I have you send your ticket number via private message so I can look into this for you?







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SamsungLarry
Community Manager
Community Manager
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Tablets

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







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