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Original topic:

Tab S7+ only connects to Orbi 2.4ghz channel

(Topic created: 10-30-2020 10:43 AM)
userblYhqXUHkl
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Just as the title says, cannot get my Tab S7+ to connect to the 5ghz channel of our Orbi mesh system. All tips greatly appreciated!
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Members_2hMy0uG
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I think the question really should be posted in an Orbi forum.  For example: https://community.netgear.com/t5/Orbi/How-to-set-a-separate-SSID-for-the-5-GHz-network-on-your-Orbi/...

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userblYhqXUHkl
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hi, thanks for the heads up! spent the past 2 weeks working from the orbi side, and it appears to be an issue with the Tab S7+. Note 20 Ultra and all other 5ghz compatible devices connect correctly. wondering if there are some wifi settings inside of android to help force a 5ghz connection.

also, you can no longer split Orbi SSIDs, even manually. will always reboot and default to a merge on the new firmware.

thanks!
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rveupen
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I received my TAB S7+ on monday.
I have seen the tablet connect to the 5GHz band but after going to sleep it slips to the 2.4Ghz band and stays there.
Even if i do some heavy bandwidth usage it stays on the 2.4GHz band.
Only when i turn WiFi off and on again will if connect to the 5Ghz band and stay there. After i am done and the tablet goes to sleep will it switch back to 2.4GHz band and again stay there once again.
I have more wifi devices that support both bands and they stay on the 5GHz band even in sleep.
I have Ubiquiti equipment and combine both the 2.4GHz and 5GHz bands to the same SSID. This has always worked on devices supporting both bands.
There seems to be an issue with the wifi module in the Tab S7+
userblYhqXUHkl
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sounds like we might have unearthed a bug!
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SamsungLou
Samsung Moderator
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I am sorry to hear about this. Please try resetting the network settings on the tablet.  go to Settings and search Reset Network Settings. Open Reset Network Settings, then tap Reset Settings.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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rveupen
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I have reset the Network as described.

I obviuosly had to add my Wireless network again.

Upon reconnecting the Tab S7+ was on the 5GHz band. I listened to some music during a workout. Afterwards i put the tablet aside.

In the meantime i was monitoring the Wifi devices on my network and noticed that the Tab S7+'s connection went back to the 2.4GHz band.

I used some Netflix, Youtube and even did some speedtests to create bandwidth. The speedtest also showed that i was on the slower 2.4GHz band. Nothing made the tablet jump back on the 5GHz band.
This is really dissapointing for such an expensive tablet. Even my 5 year old Google Pixel C tablet does not show this behaviour and that tablet has a complete aluminium body surrounding it.
If this does not get solved i am returning this tablet because this is really not acceptable. The wireless connection is the underlying connection to each and every service on the internet. If that is stuck on the 2.4GHz band it cripples the device.

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Solution
SamsungLou
Samsung Moderator
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Please send the following information to this PM Link, and I will send this issue to my engineers.

 

Full Model Number:

Android Version:

Baseband Version:

Kernel Version:

 

Internet Provider:

Router Model:

Router Firmware Version:

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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rveupen
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Thank you.

PM has been sent.

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user3jweXNlq6m
Constellation
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Also seeing same issue with Orbi mesh network and Tab S7. I have tried resetting network settings

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