Original topic:

Tab S9 Ultra can't register face or fingerprints

(Topic created: 04-01-2024 06:13 PM)
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JBO56
Astronaut
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Tablets
Hello, I recently purchased a Galaxy Tab S9 Ultra and as the title states I cannot register my face or fingerprints.

When I try to register my face it gets to 97% and errors out stating "face recognition is not working, if this keeps happening restart tablet". When trying to register my fingerprint it gets to 96% and states something similar.

I have done been in contact with Samsung and so far they have not been able to help. I have done multiple factory data resets. I have set it up without importing any data over from my phone and still no success. I have done a bunch of restarts and cold resets and nothing is working.

Does anyone have info that might help? Thanks in advance. 

-Justin 
2 Replies
bill-e
Epic Samsung Care Ambassador
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Tablets

Sounds like it needs to go in for service.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
JBO56
Astronaut
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Tablets
Thanks, that's what I was hoping to avoid but it seems like the only solution
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