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Original topic:

Tab s11 fingerprint delays and sometime it didn't work well

(Topic created: 2 weeks ago)
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Realfalcon21
Constellation
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2 weeks ago (Last edited 2 weeks ago by Samsung Moderator ) in 

Tablets

It's been 2 months, me buying tab s11 and It's fingerprint sensor is just bad, my mid range android phone has also optical fingerprint senser It works really fast and snappy but this tablets fingerprint just didn't recognizes my finger most of the time and too slow also. Making my  whole experience really bad towards android tablets

Can it be  fixed with software update? If it is please do that...

2 Replies
VerbumVeritum
Galactic Samsung Care Ambassador
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2 weeks ago (Last edited 2 weeks ago ) in 

Tablets
I also have Tab S11 and noticed the delay on the fingerprint sensor. The speed could theoretically be improved via a software update. To ensure Samsung is aware of this, be sure to "Send feedback" in the Support tab of this app.

https://us.community.samsung.com/t5/Samsung-Care-Tips/How-To-Submitting-Error-Report-Feedback/ba-p/3...
Samsung_Moderator
Community Manager
Community Manager
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2 weeks ago in 

Tablets

Hello Realfalcon21,

we definitely understand the frustration with the fingerprint sensor being delayed and absolutely recommend submitting the feedback as suggested by VerbumVeritum as well as reviewing our article here https://www.samsung.com/us/support/troubleshoot/TSG10004512/ for assistance. This information from this article can assist further also, https://www.samsung.com/us/support/troubleshoot/TSG10001451/.

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