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Original topic:

Tab s6 fingerprint scanner wont recognise

(Topic created: 12-07-2020 03:13 PM)
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I can't add my fingerprint!..?.!?

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SamsungTam
Samsung Moderator
Samsung Moderator
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If your fingerprint still isn't being recognized, you can try removing and then registering your fingerprint again. Navigate to Settings, tap Biometrics and security, and then tap Fingerprints. Select one of the stored fingerprints you'd like to delete. Tap Remove, and then tap Remove again to confirm.


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FLAZ83
Pilot
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My fingerprint scanner hardly ever reads now. I wonder why..
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SamsungTam
Samsung Moderator
Samsung Moderator
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Tablets

If your fingerprint still isn't being recognized, you can try removing and then registering your fingerprint again. Navigate to Settings, tap Biometrics and security, and then tap Fingerprints. Select one of the stored fingerprints you'd like to delete. Tap Remove, and then tap Remove again to confirm.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in context

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FLAZ83
Pilot
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well I have done that more than 20 times. I've cleaned my finger as well as the button. I never drop the phone. I have also cleared my cache partition. It doesn't work. I don't want to Factory reset. Clearing the Cache Partition commonly does the same thing.
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SamsungTam
Samsung Moderator
Samsung Moderator
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Can you check to see if it does it in safe mode? ( If your tablet have that feature) and factory reset it. If that doesn't work the device will need service. Here are some service options:

 

If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed. 

- If you're within the one year warranty, you can Private message one of our moderators to have the service set up. http://bit.ly/2tCGnGK

- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below

http://www.samsung.com/us/support/service/location

 

 

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userIJ54fuEHbq
Asteroid
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I have same problem mine count percentage 12% 18% ....30% "Make sure your finger covers the entire sensor" The can not register your fingerprint. --- thats it. the S6 tablet is not ready for prime time
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