Tab s7+ Black screen

[baTgnusmaS]

Recently received a software update, and immediately experienced glitches and power issues. 

Now the screen is completely black and unresponsive. 

I called Samsung and really didn't get my questions answered after troubleshooting attempts failed.

I have care+ and wanted to know what to expect? 

Claim process? Turnaround? Deductible fees?

If this is repairable or not?

I have the option to repair, replace, or refund. 

[Samsung_Moderator · Accepted solution]

Hello, I apologize for the issue reported and the lack of assistance provided. I encourage you to contact our Care+ Department directly for the best possible assistance with your inquiry. You can contact them by phone at 1-866-371-9501.